Shipping & Returns

Shipping

We strive to ship online orders as quickly as possible, typically on the same day if ordered before 1pm cut-off time, or the next working day. However, during busy periods such as Christmas or sales, it may take slightly longer.

We use a mix of Royal Mail, DPD and DHL for shipping, depending on the item and delivery address to make sure you get the best service.

The majority of orders we send out require a signature upon delivery. Please ensure that someone is available at the delivery address to sign for your order. Please note that we are unable to accommodate requests like "leave in porch if not in." We apologise for any inconvenience caused.

Please note that it is the customers responsibility to make sure their delivery address is correct. 

International orders may be subject to additional customs charges or import taxes, which are the responsibility of the customer. We also are unable to mark any international order as a gift.

If an item is thought to be lost in the postal system, then we will happily open a claim with the courier used. However the majority of courier services we use require a waiting time of 30 working days after the items delivery due date before we can place a claim. After a claim has been placed it can take up to another 90 days for the claim to processed.

Shipping Rates

Domestic - United Kingdom

• Oders under £50 - £3.95
• Orders over £50 - Free
  

   

  Next working day delivery on all UK orders as standard. Same day dispatch if ordered before 1pm cut-off time. Orders made after 1pm Friday will be shipped on the following Monday. Same applies for Bank Holidays.

  Unfortunately we cannot guarantee next working day delivery for orders to Northern Ireland, Scottish Highlands and Islands.

European Shipping

• Small items (t'shirts, socks, etc) - £12.50 (3-5 working days)
• Medium items (shoes, trucks, caps, etc) - £20 (3-5 working days)
• Bulky items (decks, completes, etc) - £25 (3-5 working days)

Worldwide Shipping

• Small items (t'shirts, socks, etc) - £15 (6-7 working days)
• Medium items (shoes, trucks, caps, etc) - £20 (6-7 working days)
• Bulky items (decks, completes, etc) - £40 (6-7 working days)

Returns

If, for any reason, you're not satisfied with your order, you have 28 days to return it to our store. Please include a note with your name, order number, and whether you would like a refund or an exchange.

Kindly note that all items must be unused and in their original packaging (if applicable).

Decks must remain in their shrink wrap and not be gripped. Once a deck is removed from the shrink wrap, we cannot accept it for return.

The same policy applies to DVDs and any other items that are shrink-wrapped or sealed unless the item is faulty.

We strongly recommend using a tracked or signed-for service when returning items.

Please note that shipping costs are non-refundable.

Our returns address is:

CSC Store (Returns)
13 Church Street
Cardiff
CF10 1BG